Return & Exchange Policy
At Charwaha.com, we value your satisfaction and strive to ensure a smooth shopping experience.
Please note that we do not offer cash refunds. We only provide an exchange or store credit if your product is damaged or defective when it arrives.
1. Eligibility for Exchange
You can request an exchange only if:
The item has a manufacturing defect or was damaged during shipping (transit damage).
The item is unused, unopened, has all original tags, and is in its original packaging.
You have a valid receipt or proof of purchase.
Products that are used, altered, or missing original tags/packaging will not be eligible for exchange.
2. How to Start an Exchange
To request an exchange:
Contact us within 24 hours of receiving the product at 📧 partner@charwaha.com.
Include your Order ID and clear photos of the damaged or defective product/package in your email.
Our support team will review your request and confirm the next steps.
3. Exchange Process
Once your exchange is approved, we will arrange a free pickup of the product.
Please ensure the product is unused, with all original tags and packaging intact.
Keep the pickup slip for tracking your return.
After we receive and inspect the product (quality check), we will issue:
A replacement/exchange for the same item, or
We will be processed within 5–7 business days Store credit if the replacement is unavailable.
4. Important Notes
If the replacement product is out of stock, you will receive store credit and will be notified when the item becomes available again.
Always inspect your order immediately upon delivery.
If the item is defective, damaged, or incorrect, contact us within 24 hours at partner@charwaha.com so we can resolve the issue promptly.Items not reported within the 24-hour window will not be eligible for exchange or store credit.
5. Contact Us
For any queries related to exchanges or store credit, reach out to us:
📧 Email: partner@charwaha.com
🌐 Website: https://charwaha.com